Privacy Policy

1. Who we are

SARDAR Limousine LLC provides chauffeur and limousine transportation and related digital booking services. Our office is at 1581 NJ-27 Suite 108, Edison, NJ 08817. You can reach us at info@sardarlimo.com or 908-801-5007.

2. Information we collect

Depending on how you use our services, we may collect:

• Contact details such as name, phone number, and email address.
• Account and verification data, including one-time passcodes (OTP) sent by SMS or similar channels.
• Ride and booking details such as pickup and drop-off locations, scheduled time, vehicle preferences, passenger notes, and trip history.
• Location data when you grant permission in the Rider or Driver apps (for matching, navigation, ETAs, and trip tracking).
• Payment-related information processed by our payment providers (we do not store full card numbers on our servers).
• Device and usage data such as app version, device type, approximate network info, crash logs, and push-notification tokens.
• Driver-related information such as license, vehicle, and eligibility documents where required to provide the service.
• Communications you send to us (forms, email, SMS, or in-app support).

3. How we use information

• Provide, operate, and improve rides, bookings, and customer support.
• Verify your identity and secure accounts (including OTP and fraud prevention).
• Process payments, refunds, tips, and invoices.
• Send transactional messages about your trips, account, or safety issues.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze service performance in aggregated or de-identified form where practical.

4. How we share information

We do not sell your personal information. We may share information with:

• Drivers or chauffeurs assigned to your trip (as needed to fulfill the ride).
• Service providers that help us operate the platform (hosting, maps, messaging/SMS, payments, analytics, customer support).
• Professional advisors or authorities when required by law, safety, or dispute resolution.
• A successor entity if we are involved in a merger, acquisition, or asset transfer, subject to appropriate protections.

5. Location data

Location is important for pickup accuracy, driver matching, navigation, and trip status. You can control location permissions in your device settings. If you disable location, some features may not work as intended.

6. SMS and communications

We may send SMS messages for account verification (OTP), booking confirmations, and trip updates. Message and data rates may apply. You can request to stop non-essential marketing messages by contacting us; transactional messages related to active trips or account security may still be sent when necessary.

7. Retention

We keep personal information for as long as needed to provide the services, meet legal, tax, accounting, safety, and dispute-resolution requirements, and then delete or de-identify it when retention is no longer necessary.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use strong device locks and protect your OTP codes.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. To make a request, email info@sardarlimo.com. We may need to verify your identity before fulfilling the request. For step-by-step account deletion instructions, see Section 10 below.

10. Account and data deletion

You can request deletion of your Sardar Limo account and associated personal data as described below. Deletion deactivates your account and removes or de-identifies personal information that is not required for legal, tax, accounting, fraud-prevention, safety, or dispute-resolution purposes. Trip and payment records may be retained in limited form where the law requires.

• Rider app (in-app): Open the Sardar Rider app → Account → Personal Information → Delete Account → confirm. You cannot delete your account while you have an active ride; finish or cancel the ride first, then try again.
• Driver app / chauffeur accounts: Email info@sardarlimo.com from the email associated with your account (or include your registered phone number) with the subject line “Account deletion request.” We will verify your identity and process the request.
• Website or email-only: Email info@sardarlimo.com with the subject line “Account deletion request,” and include the phone number or email used for your account. You may also call 908-801-5007.
• What we delete or de-identify: profile details (such as name, phone, email), saved preferences, device/push tokens, and other account data that is not legally required to keep.
• What we may retain: information needed for legal compliance, safety investigations, fraud prevention, tax/accounting, and resolving disputes or chargebacks, for the period required by law or our legitimate business needs, after which it is deleted or de-identified.
• Timeline: We aim to complete verified deletion requests within 30 days. You will receive confirmation by email or SMS when the request is completed or if we need more information.

11. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps.

12. Third-party links and SDKs

Our website and apps may use third-party services (for example maps, payments, analytics, or authentication). Those providers process information under their own privacy policies.

13. International users

We primarily operate in the United States (New Jersey / New York metro area). If you access the services from elsewhere, your information may be processed in the United States.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Continued use of the services after changes means you acknowledge the updated policy.

15. Contact

SARDAR Limousine LLC

1581 NJ-27 Suite 108, Edison, NJ 08817

Email: info@sardarlimo.com

Phone: 908-801-5007